Information Provided Under Japan's Act on Specified Commercial Transactions

Sales Price

Shipping and handling charges and customs duties are not included in our listed price.
Please see below about them.
- Shipping and Handling Charges
The shipping and handling charges depend on the delivery address and they are fixed regardless of weight or quantity of the items purchased. (So purchasing multiple items together is moer economical!)
They should be paid together with the total amount of the ordered items.
But please note that we are setting a limit to the amount of purchasing to avoid heavy items and extra shipping charge.
In the event that you refuse to accept the delivery of an order, or if an order is returned to us after the retention period at the post office has passed after failed delivery attempts, we will not refund payment to you.

- Customs Duties
The customer may be subject to import tax, value tax, customs handling fees and any other taxes in some countries or regions.
In this case, you (or the recipient if the merchandise is shipped to someone other than you) should be responsible for the payment of any such taxes or fees.
In the event that the delivery of an order is delayed due to complications or processing at customs, we bears no responsibility for this situation.

Timing and Method of Payment of Price

The amount charged to you will be the total sum of the merchandise plus the shipping and handling charges.
Payment can be made by credit card (VISA, MasterCard, AMERICAN EXPRESS) or Paypal.

Returns Policy

-Return and Exchanges Policy
Exchanges will accepted only at the convenience of us.
In the case of our fault [(1) - (3) as follows]
(1) The merchandise is different from what you ordered (wrong shipment).
(2) The merchandise is defective.
(3) The merchandise is damaged.
We will be subjected to shipping costs incurred for return and resending.
If the items to be exchanged are out of stock, you will be given a full refund for the merchandise.

Delivery Period for Services or Goods

- Delivery
Your order will be shipped within 5 business days and it'll be delivered in about 1-2 weeks after shipment because we usually ship it by EMS, International ePacket or DHL .
- EMS(Express Mail Service)
https://www.post.japanpost.jp/int/ems/index_en.html
- International ePacket
http://www.post.japanpost.jp/int/service/epacket_en.html

Others

氏名 :株式会社ミュージックエアポート
担当:橘 宏樹
住所 :東京都港区北青山2-7-13 プラセオ青山ビル3階
営業時間 :10:00~18:00(土日祝日除く)
連絡先 :03-6271-1404

Name and Contact Information of Company

Corporate Name:株式会社ミュージックエアポート

Name:橘 宏樹

Address:港区北青山2-7-13 プラセオ青山ビル3階, 東京都 1070061

Tel:03-6271-1404